the INTERACTION DESIGNER

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Re-design an Application "Hopper"

Sep-Oct. 2019

"Hopper" is a third-party flight booking application, which provides the cheapest and the best-qualified flights. When the users enter a departure and an arrival with flexible dates, the application automatically finds the cheapest flights. The purpose of re-designing "Hopper" is to make the app more functional and accessible by adding functions of "Multi-city Trip," "AutoSave," and "Price Comparison Table."

Problems & Opportunities

Problems

• Only shows the price of chosen dates
• Automatically sets two months range for watching flights (cannot reduce a range)
• Does not have a combination deal of flight and hotel
• No “# of travellers” option in the hotel deal
• All previous searched information disappears after exiting the app
• No function to select various flights at once

Opportunities

• Recommends flight deals +/- 4days from selected date
• Users could choose a specific range while getting notification on “keep watching trip” function
   ex) Nov 1st-Nov 16th
• Provides a combination deal of flight and hotel
• Contains a space to enter # of people who will stay in a hotel
• Adds recent search history page
• Contains a “multi-city trip” function

SWOT Analysis

Strenghts

• Provides users notification system for flight sales
• Searches best deals and qualified flights
• Shows various flights on the same day; thus, the users could select the most satisfying flight
• Is convenient to search up
• Also gives plenty of hotels, providing great deals

Weaknesses

• Does not have the lists of recent searches
• Does not find the nearby date's flight
• Does not have "multi-city trip" function
• Does not combine hotel and flight deal

Opportunities

• Provides reviews from other users who already used the app
• Shows the estimated dates when the price will be drop or rise
• Add a function for car rentals
• Suggests popular tourist destinations after booking the flight

Threats

• Various third-party flight booking companies already exist
• Services provided by the application are insufficient compared to similar applications

User Flow of "Hopper"

User Flow

Moodboard

Moodboard

Persona

Persona

Who is Jonathan

• is a young man who wants to rest
• is a passionate and active man who wants to travel to various countries
• is an organized person; thus, all trips have to be well-planned
• dreams to buy a house, which requires him to save money by choosing efficient deals

Empathy Map

Empathy Map

Market Analysis

Expedia

The most common and popular application which people use for their trip is Expedia. Expedia not only provides the service to book flights, but also helps users to rent cars, book hotels, and find landmarks. The most used category is a combination of flight and hotel deals which are essential options to plan a trip. Additionally, it has a multi-city flight booking system; therefore, users could easily find multiple flights without clicking the search button several times. Another point with which Expedia fascinates people is if the users sign up for Expedia, then Expedia provides more benefits for users such as discounted hotel and car prices up to 50 percent. Those various services which bring convenience and extreme price drop bring people to use Expedia.

TripAdvisor

TripAdvisor is an application that provides users with valuable suggestions for the trip. First of all, users can search for various eateries. It suggests users breakfast, brunch, lunch, or coffee place to fulfill user's journey with joy. Moreover, TripAdvisor advises the best tourist sights to visit. The most crucial part is users could create their account and write a review or participating in the star rating, so other users can find the best places based on real experiences.

Fareboom

Fareboom has a page where users should look up their previous researches. The function makes users comfortable to check the best price deal every day without searching for the same flights every day. Furthermore, it shows a price prediction graph. While watching the price comparison graph, users could decide the date to book the cheapest flight.

Purpose of Re-design

• To manage users’ time
• To provide more money efficient deals
• To plan multi-city trips easily without mistakes
• To help users to plan to travel various countries at once

Re-designing: Multi-city Booking Page

• Users could add as many flights as they want to
• First arrival airport does not have to be the final destination of the trip
• Users could select each date for each flight
• Users could choose the number of travellers (under 6people)

Results of User Testing

• Arrange orders of selecting flights functionally
• Put travelling function and selecting flights function on one page to use the app simply
• Make the price comparison table clickable; thus, the users could check the flights on the date
• Put more efficient and useful information in the bottom of the home page
• Keep the colors, which indicates different price range

Re-design on "Multi-city Trip"

Service Blueprint

Changed the display order and added Multi-city function in trip type                                                                               

“Choose Your Flight Dates” function is displayed in the same page with the other options such as #of travelers, departure and arrival instead of flight options

"View Flight" button is moved underneath the flight option selection page                                                                              

Users can select each flight’s departure and arrival locations, and the flight dates for multi-city option. The Option allows users to add more than a single flight

Re-design on "Price Comparison Table"

Service Blueprint

“See Flex Dates” button show users the other flexible flight dates with better deals                                         

Shows price comparison table with nearby dates from users’ selection                                                                  

By comparing the options, users can select the best flight of their taste

Re-design on "AutoSave" & Page Display

Service Blueprint

“Choose Your Flight Dates” function is displayed in the same page with the other options such as #of travelers, departure and arrival instead of flight options

When users press exit or back button accidentally after entering traveling information, all information is saved automatically

The search history is saved automatically after the application has been closed. When the users re-enter the application, the most recent search history shows up in the front page

Saves up to 10 search histories including # of travelers, dates and flight options