Service Blueprint of Empire Life

Jan - Feb 2021

COVID-19 had caused economic downturns, which affected many people's economic conditions negatively. The phenomenon brought both social crisis and mental illnesses while passing through a challenging time. The purpose of the service blueprint is to provide users with a glance view of getting financial support from an insurance agency, Empire Life, which is supported by companies' insurance services. This project will assist in layout a detailed process of claiming money and resolve the complexity of viewing the insurance agency's products' detailed information at once. This project result will alter the service in an approachable way so that users can easily access the information they want to get and claim the money without wasting time passing through a long process. I hope the enhanced service will prevent people from a burden of financial difficulties and neglecting their mental illnesses.